1. Syndicate Inzula Lwazi
    In this document, the authors explored how international retailers have deployed available technologies and how they have improved the customer touch points, thereby creating an improved customer experience, customer retention, and ultimately profitability. The authors have further explored how these technologies are transforming the retail landscape and the complexities associated with deployment and integration.
  2. Syndicate Impendulo
    Globalization is a process that targets emerging markets. In South Africa Wal-Mart has become a reality and is just one example of a number of foreign chains which have entered the local retail market.
    India, like South Africa will soon be experiencing the onslaught of organized retail. How are Indian retailers such as Pantaloons, Shopper Stop and Reliance Fresh, to name a few, preparing themselves for competition as foreign chains become a reality in the Indian market place?
    What can South African Retailers apply from India, as their local chains and brands prepare for the impact of globalization? How are they preparing to face foreign competitors?
  3. Syndicate African Innovative Retailers
    What can SA retailers learn from India and China in capturing opportunities that present themselves in the bottom of the pyramid?
    “The real source of market promise is not the wealthy few in the developing world, or even the emerging middle –income consumers: it is the billions of aspiring poor who are joining the market economy for the first time.”
  4. Syndicate “The Link”
    Improving South Africa’s retailers by implementing lessons adapted by the “first-in-class” thinking methodology of China and India in the retail and wholesale sector in Supply Chain Management.
  5. Syndicate Vulindlela
    Based on evolving customer needs and expectations, what is the future of bricks and mortar retailing in South Africa within the FMCG and Clothing sector?


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