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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED QUALIFICATION: |
| National Occupational Certificate: Small Retail Business Owner |
| SAQA QUAL ID | QUALIFICATION TITLE | |||
| 121164 | National Occupational Certificate: Small Retail Business Owner | |||
| ORIGINATOR | ||||
| Development Quality Partner - W&RSETA | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
| - | OQSF - Occupational Qualifications Sub-framework | |||
| QUALIFICATION TYPE | FIELD | SUBFIELD | ||
| National Occupational Cert | Field 11 - Services | Wholesale and Retail | ||
| ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
| Undefined | 143 | Not Applicable | NQF Level 04 | Regular-ELOAC |
| REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
| Registered | EXCO 0820/23 | 2023-11-14 | 2028-11-14 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2029-11-14 | 2032-11-14 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
| PURPOSE AND RATIONALE OF THE QUALIFICATION |
| The purpose of this qualification is to prepare a learner to function as a Small Retail Business Owner.
A Small Retail Business Owner runs a small retail business by procuring goods, marketing and selling products and services to customers; and managing small business finances to ensure growth and sustainability, in accordance with applicable industry legislative requirements. A competent learner shall demonstrate among others the following attributes: honesty, integrity, punctuality, self-motivated, responsibility, accountability, interpersonal relations, ethical behaviour, well organised, self-confidence and confidentiality. A qualified learner will be able to: Rationale: Entrepreneurship and the starting of a small business remain one of the few income generation options for a large percentage of South Africans given the high unemployed figures that have prevailed in the country over the years. The wholesale and retail sector is one of the sectors in which individuals strive to set up and run own small businesses. It is for this reason that the sector initiated the process of realigning the currently registered National Certificate: Informal Small Business Practice, NQF Level 3 in accordance with the Occupations Qualification Sub-Framework (OQSF) policy requirements. The development of this national occupational qualification is aimed at providing learners with knowledge and skills that will enable them to find and retain customers, market and sell goods, manage and control finances of the small retail business, keep record of all transactions, procure goods, control stock and perform basic human resource management. It is envisaged that this qualification will capacitate small retail business owners, which operate their business, either formally or informally, within the wholesale and retail sector, to increase their chances of success and result in reduced failure rate. A similar qualification called National Certificate: Small Business Financial Management is registered in the same field as the Small Retail Business Owner qualification. The qualification is pitched at NQF Level 4. Differences between the two is that the focus of a Small Business Financial Management Certificate is on empowering small business owner-managers with essential skills and knowledge required to perform the key financial tasks involved in operating a small business. On the other hand, the Small Retail Business Owner national occupational qualification is aimed at empowering people with knowledge and skills to establish, operate, grow, and sustain a small business in the retail sector. In addition, a unit standard based Further Education and Training Certificate: New Venture Creation qualification is registered within the OQSF. Although this legacy qualification is also aimed at small businesses, its focus is on start-ups and management of a small business. Although customer relationship and management competencies are covered in this legacy qualification in the elective unit standard, in the Small Retail Business Owner national occupational qualification these competencies are covered as compulsory skills needed to successfully run a small business. The qualification is targeted at potential and existing entrepreneurs who predominantly operate small businesses in the wholesale and retail sector. These could be currently employed people confronted with the prospects of job losses, school leavers, unemployed people, current retail small business owners, or any other individuals who wish to run their own businesses. The qualification allows for career mobility in careers such Retail General Manager, Retail Store Manager, Sales Representative, Small Business Advisor, Training and Development Facilitator for Small Businesses, Marketing Advisor for Small Businesses, to name but a few, which can be practiced in any economic sector. It is well acknowledged that successful small businesses make a significant contribution towards the creation of employment opportunities, and this is especially the case in the retail sector which is predominately made up of small businesses. Society will benefit from this qualification through employment opportunities that will be created in the retail sector by the small businesses operated by qualified learners. The introduction of this qualification will provide a much-needed formalised training intervention for the small and medium sized businesses in the retail sector. The availability of qualified learners will translate into professional, ethical and reliable small businesses in the sector. There is no professional body that regulates this profession. Therefore, registration with a professional body is not a requirement. |
| RECOGNISE PREVIOUS LEARNING? |
| Y |
| QUALIFICATION RULES |
| This qualification is made up of the following Knowledge, Practical Skills, and Work Experience Modules:
Knowledge Modules Total number of credits for Knowledge Modules: 30 Practical Skills Modules Total number of credits for Practical Skills Modules: 51 Work Experience Modules Total number of credits for Work Experience Modules: 62 |
| EXIT LEVEL OUTCOMES |
| 1. Coordinate activities that are aimed at maintaining customer service in a small retail business environment.
2. Market and sell products and /or services to customers. 3. Manage, control and record small retail business financials. 4. Procure goods and manage stock levels in accordance with the specific small retail business requirements. 5. Perform basic human resources functions within the scope of a small retail business. |
| ASSOCIATED ASSESSMENT CRITERIA |
| Associated Assessment Criteria for Exit Level Outcome 1
ELO 1: Coordinate activities that are aimed at maintaining customer service in a small retail business environment. Associated Assessment Criteria for Exit Level Outcome 2: ELO 2: Market and sell products and /or services to customers. Associated Assessment Criteria for Exit Level Outcome 3: ELO 3: Manage, control and record small retail business financials. Associated Assessment Criteria for Exit Level Outcome 4: ELO 4: Procure goods and manage stock levels in accordance with the specific small retail business requirements. Associated Assessment Criteria for Exit Level Outcome 5: ELO 5: Perform basic human resources functions within the scope of a small retail business. Integrated Assessment: Formative assessment The skills development provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment together with work experience leads to entrance in the integrated external summative assessment. Summative Assessment An external integrated summative assessment, conducted through the relevant QCTO Assessment Quality Partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria. The external assessment will consist of a combination of a written assessment (paper or on-line) and the assessment of evidence produced during the workplace experience. The evidence produced during the workplace experience will be assessed at an approved assessment site. The written assessment will be conducted over a period of 3 hours at an approved assessment site. |
| INTERNATIONAL COMPARABILITY |
| International comparability has been done against qualifications offered in New Zealand and Scotland. The choice of two countries was based on their formalised programmes on Small Business Management.
New Zealand The following two qualifications are registered on the New Zealand Qualifications Authority (NZQA), namely: These qualifications were found to have covered content that is covered in the South African Small Retail Business Owner national occupational qualification. The two qualifications are offered by several training providers with Crown Institute of Studies Limited and Universal College of Learning Limited (UCOL) being some of them. The qualifications are pitched at level 3 and 4 respectively, each with 60 credits. The New Zealand Certificate in Business (Introduction to Small Business) (Level 3) is aimed at people who run and manage own business or aspire to own a business. The qualification provides learners with knowledge and skills that will enable them to explore and assess business opportunities and understand requirements for establishing a small business, in accordance with New Zealand legislative requirements. Entry into the qualification is open to anyone who wish to attain a formal qualification in small business management. This qualification covers five standards which are listed below: Upon completion, learners will be able to apply the acquired knowledge and skills to identify a need or an opportunity, in the community, which can be addressed by the provision of a product or rendering a service. Once identified, learners will be in a better position to start a small business or expand their business offerings to meet the identified need or opportunity. In addition, the New Zealand Certificate in Business (Small Business) (Level 4) is aimed at providing people who have completed the New Zealand Certificate in Business (Introduction to Small Business) (Level 3) with knowledge and skills that will enable them to establish, operate, grow, and sustain a small business. Qualified learners will be able to apply business skills and knowledge to a small business, in accordance with the New Zealand legislation. In addition to this, learners will be able to: Similarities Similarities have been noted with content covered, the level at which the New Zealand Level 4 qualification is pitched at and the target learners, who are either running own small businesses or wish to own a small business. Course content that is similar to that which is covered in the South African Small Retail Business Owner national occupational qualification include competencies listed below: Behave professionally and ethically and in a socially and culturally responsible manner and apply personal and interpersonal skills to contribute to the assessment of small business opportunities. Differences The first fundamental difference between the South African Small Retail Business Owner national occupational qualification and the New Zealand qualifications is that the former is specifically aimed at the retail sector whilst latter are open to everyone across different sectors. Furthermore, the South African Small Retail Business Owner national occupational qualification has a higher credit value than the sum of credits of both the New Zealand Certificate in Business (Introduction to Small Business) (Level 3), and New Zealand Certificate in Business (Small Business) (Level 4). The credit-value difference between the South African Small Retail Business Owner national occupational qualification and the two New Zealand qualifications is resulting from the fact that customer relationship management and procurement have been covered broadly in the South African national occupational qualification. Additional difference has also been noted with entry into these qualifications. Whilst entry into the South African Small Retail Business Owner national occupational qualification is a level 3 qualification, entry into each of the two New Zealand qualifications is open to anyone who wish to attain a formal qualification in small business management. Scotland The South African Small Retail Business Owner national occupational qualification was compared with the Advanced Certificate in Business (GM8A 47), level 5 that is registered on the Scottish Qualifications Authority (SQA). The qualification is aimed at learners who wish to be self-employed and require a broad grounding in business or those in employment and wish to enhance their career prospects. This qualification is awarded by the SQA Awarding Body. Entry into the qualification is proof of completion of the relevant National Qualifications or National Qualification Group Awards at SCQF levels 5 or 6. The qualification is comprised of mandatory units, from which 80 credits should be earned, and optional units from which learners are provided with an array of units to choose from, to earn 16 credits. Below is a list of mandatory units: Some of the optional units are listed below: Similarities Similarities have been noted with course content and learners' profile. In the SQA Advanced Certificate in Business Course, content that is similar to that which is covered in the South African Small Retail Business Owner national occupational qualification is reflected in compulsory and optional units that are listed below. Mandatory units whose content is similar to content covered in the South African Small Retail Business Owner national occupational qualification are as follows: Whilst optional units whose content is similar to content covered in the South African Small Retail Business Owner national occupational qualification are listed below: Differences The main difference has been noted with credits assigned to each qualification. The South African Small Retail Business Owner national occupational qualification has a higher credit value than the Scottish Advanced Certificate in Business. This can be attributed to the fact that some of the main competencies such as customer care, entrepreneurial skills, developing a business plan, to name but a few, which are deemed core to a Small Retail Business Owner within the South African context, have been classified as elective units in the SQA Advanced Certificate in Business. Notably, differences are also in the levels at which the qualifications are pitched at. The South African Small Retail Business Owner national occupational qualification is pitched at NQF Level 4 whilst the SQA Advanced Certificate in Business is pitched at level 5. Differences have also been noted with entry into the qualifications. Whilst entry into the South African Small Retail Business Owner national occupational qualification is a qualification that is at a level lower, learners who wish to enrol against the SQA Advanced Certificate in Business must have completed the relevant National Qualifications or National Qualification Group Awards at SCQF levels 5 or 6. Conclusion The South African Small Retail Business Owner national occupational qualification is more comprehensive as it covers a broader scope of competencies than competencies covered in the Scottish Advanced Certificate in Business (GM8A47). Also, the South African Small Retail Business Owner national occupational qualification has a higher credit value than the two qualifications registered on the New Zealand Qualifications Authority (NZQA) and Scottish Qualifications Authority (SQA). ARTICULATION OPTIONS This qualification allows possibilities for vertical, horizontal and articulation. Horizontal Articulation: Vertical Articulation: Diagonal |
| ARTICULATION OPTIONS |
| This qualification allows possibilities for the following articulation options.
Horizontal Articulation: Vertical Articulation: Diagonal |
| NOTES |
| Qualifying for External Assessment:
To qualify for an external assessment, learners must provide proof of completion of all required modules by means of a statement of results and statement of work experience as well as proof of successful completion of the following subjects and modules or alternative programmes where applicable including Foundational Learning Competence. Additional Legal or Physical Entry Requirements: Criteria for the Accreditation of Providers: Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website. The curriculum title and code are: National Occupational Certificate: Small Retail Business Owner: 142103-001-00-00. Encompassed Trades: Assessment Quality Partner: |
| LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
| NONE |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| NONE |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |